1. Introduction

Digital Optimized Reach (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you access our website and use our digital marketing services. As the data controller for all personal information collected, we ensure confidentiality and security throughout our operations. We encourage you to read this policy thoroughly before using our website or services, including our free initial consultations.

2. Information We Collect

When you interact with our website, we may collect both automatically and directly provided information:

Device Information:
Information such as your IP address, browser type, time zone, and cookies that help us understand how you use our website. This data is used solely for improving site performance and security.
Personal Information:
If you register for our services, schedule an initial consultation, or subscribe to our communications, we may collect details such as your name, email address, phone number, business name, and any other data you choose to provide.
Usage Data:
Data about your interactions on our website, including pages visited, time spent, and referral sources, which we use to analyze trends and improve our services.

3. How We Use Your Information

We process your personal data for the following purposes:

Service Provision:
To deliver our digital marketing services, including SEO, PPC, social media management, web design, copywriting, and local listing optimization. This also covers scheduling and managing your free initial consultation.
Improvement of Services:
To analyze website usage, diagnose issues, and enhance user experience.
Security and Compliance:
To protect against fraud, monitor for abuse, and comply with legal obligations.
Marketing & Communication:
With your consent, we may use your information to send newsletters, updates, and promotional offers relevant to our services.

4. Cookies and Tracking Technologies

Our website uses cookies to personalize your experience and gather statistical information. Cookies are small text files stored on your device that help us improve site functionality. You may adjust your browser settings to refuse non-essential cookies; however, this may impact your user experience.

5. Data Security

We implement reasonable administrative, technical, and physical measures to safeguard your personal data from unauthorized access, alteration, or disclosure. While we strive to protect your data, please be aware that no method of transmission over the Internet is 100% secure.

6. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

With Service Providers:
Trusted partners who assist us in operating our website or delivering our services under strict confidentiality agreements.
Legal Compliance:
If required by law, regulation, or legal process, we may disclose your information to law enforcement or regulatory bodies.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

7. Hyperlinking and External Links

While our website may include hyperlinks to external websites, and we may permit external parties to request linking to our content (subject to our approval), please note that these arrangements are governed by separate agreements. We reserve the right to approve or reject any linking requests as detailed in our Hyperlinking section of our Terms and Conditions.

8. Your Rights

If you are a resident of certain jurisdictions, such as the European Union, you have the following rights regarding your personal data:

The right to be informed about how your data is used.
The right of access to your data.
The right to request correction or deletion of your data.
The right to restrict or object to processing.
The right to data portability.
Rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take steps to ensure that your data is protected in accordance with this Privacy Policy, regardless of where it is processed.

10. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any site you visit.

11. Free Consultation Protection

Our initial consultations are offered free of charge to help you understand your digital challenges. We protect all information shared during these sessions under the same high standards as our other services. No consultation information will be exploited or used beyond the scope of providing you with strategic insights.

12. Legal Disclosures

We may disclose your personal information if required to do so by law, to comply with legal processes, or to protect our rights and the safety of our users.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: enquiries@digitaloptimizedreach.co.za
Phone: +27 73 620 4540

By using our website and services, you agree to the terms of this Privacy Policy. We are committed to safeguarding your privacy and ensuring that your data is handled with the utmost care.